Privacy Policy

Our Commitment to Your Privacy

We are committed to protecting your personal data and respecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

We may update this Policy from time to time, and we encourage you to review it regularly. Continued use of our services indicates acceptance of any updates.

For any questions, you can contact us at info@norvellaresidences.co.uk (this depends on the domain we get).

Who We Are

The Norvella Residences Limited is a UK-registered company with company number 17164619. We operate as an independent serviced accommodation and property management brand, providing short-term and corporate stays across Manchester.

We specialise in delivering high-quality, fully managed accommodation solutions for guests, landlords, and corporate clients, combining hospitality standards with professional property management.

We are committed to maintaining transparency, compliance, and consistently high service standards across all aspects of our operations.

 

How We Collect Information

We collect personal data when you:

  • Use our website or services
  • Submit enquiries or register for property-related services
  • Interact with our team or third parties working on our behalf
  • Engage with property transactions, lettings, or related services

We may also collect data through cookies, website activity, and third-party sources where appropriate.

What Information We Collect

We may collect:

  • Name, contact details, and property information
  • Enquiry and service request details
  • Financial and identification data (where required for legal compliance)
  • Property-related documents, photos, and tenancy information
  • Website usage and analytics data

How We Use Your Information

We use your data to:

  • Deliver and manage our services
  • Respond to enquiries and communications
  • Improve our offerings and customer experience
  • Carry out compliance and regulatory obligations
  • Provide relevant updates or service information

Who We Share Information With

We only share data where necessary, including with:

  • Third-party service providers supporting our operations
  • Mortgage advisors and solicitors
  • Contractors and maintenance providers
  • Surveyors, insurers, and referencing agencies
  • Legal and compliance bodies such as but not limited to Debt collection companies
  • E-signature companies for online signatures
  • Utilities companies where we are required to do so to adhere to a tenancy agreement or for utility switching purposes
  • Deposit protection schemes for registration of a deposit
  • Inventory companies who conduct check ins and check outs
  • Third parties such as The Property Ombudsman to investigate any complaints received from you or from others, about our services or the properties which we deal with
  • Third parties to undertake market research on our behalf
  • Third parties for the purposes of confirming your identity and complying with AML and “right to rent” requirements
  • Telephone answering service and online chat providers in order for us to process your data to fulfil our requirements
  • Internal client CRMs for client management services
  • Lead Management providers to help us to process enquiries
  • Accountancy software in order to fulfil our services
  • Software platforms to facilitate email marketing

All partners are required to handle your data securely and in line with data protection laws.

Your Rights

You have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  • Request data portability

Data Security & Retention

We take appropriate technical and organisational measures to protect your data. Personal information is retained only for as long as necessary for operational or legal purposes.

Telephone and website recording

We record telephone calls. We may also use website recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored.

Our premises

We might have CCTV cameras around our premises and in our car parks.

Cookies & Website Use

Our website uses cookies to improve user experience and analyse performance. You can manage or disable cookies in your browser settings.

Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

Data Transfers

Your information may be processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

Updates to This Policy

This policy is regularly reviewed and was last updated in April 2026.

Additional Note

We are committed to safeguarding children’s privacy. Users under 18 should obtain parental or guardian consent before providing personal information.